Property Managers Can Respond To Issues Faster With Runwise

• Name: Jamal Ansah, Property Manager
• Company: Albert Corporation
• Types of Buildings: Multi-Family
• Location: Boston

Challenges faced:

Albert Corporation, a property management company in Boston, faced a significant challenge with maintaining and monitoring heating systems across their managed properties. With boilers frequently experiencing issues, the team often relied on manual alerts from tenants or routine checks to identify problems. This reactive approach resulted in delays in addressing heating issues, especially during off-hours, which could lead to tenant dissatisfaction and extended downtimes.

Solution implemented:

To overcome this they implemented the Runwise. This provided Jamal and his team real-time data on boiler performance, enabling them to detect issues well before tenants or on-site staff noticed any problems. One standout feature of Runwise is the ability to remotely adjust heating settings, which drastically improved responsiveness. Jamal could now manage the heating systems from anywhere, which produced faster response times to issues.

Results achieved:

The implementation of Runwise transformed Albert Corporation’s approach to managing heating systems:

• Faster Response Times: Jamal can now respond to heating issues within minutes, often before tenants even notice.
• Tenant Satisfaction: During annual meetings, tenants consistently praised Jamal for his responsiveness, often commenting on his ability to address issues during off-hours.
• Operational Efficiency: The app reduced the need for on-site visits for minor adjustments, saving time and effort for the team while improving overall service quality.
• Cost Savings: The proactive system not only improved operational efficiency but also helped buildings save on energy costs in the long run.